Privacy Policy for Mother Mushrooms
Effective Date: March 10, 2025
Introduction
At Mother Mushrooms (referred to as “we”, “our”, or “us”), we respect and value your privacy. We are committed to protecting your personal data and ensuring transparency about how it is collected, stored, used, and shared. This Privacy Policy outlines the types of personal information we collect from visitors to our website www.wearemothermushrooms.ca, how we use that data, and the steps we take to protect your privacy.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, you should not use our website.
1. Information We Collect
We collect personal data that you provide to us directly, as well as data automatically collected during your use of our website. This information may include:
- Personal Identification Information: When you make a purchase, register an account, or contact us, we may collect your name, email address, phone number, mailing address, and other contact information.
- Payment Information: If you make a purchase, we collect your payment information, including credit card or debit card details, billing address, and other transaction-related data. All payment information is processed by secure third-party payment processors.
- Transaction Data: This includes details of the products you purchase, the quantity, price, order date, and shipping information.
- Technical Data: This includes IP addresses, browser type, device type, operating system, geolocation data, and other information related to your device or internet usage to improve website functionality.
- Marketing Data: We may collect information regarding your preferences for receiving marketing communications, your responses to promotional materials, and your interactions with our newsletters.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- Order Processing: To fulfill your orders for homemade products, beer, and related services, including payment processing, shipping, and customer support.
- Customer Communication: To provide you with order updates, respond to inquiries, send customer service communications, and inform you about promotions or new products.
- Marketing: With your consent, we may use your data to send promotional emails and newsletters about new products, events, and special offers.
- Website Improvements: To enhance and personalize your experience on our website by analyzing your browsing and purchasing behavior.
- Legal Compliance: To comply with legal obligations, such as tax reporting, auditing, and legal obligations related to product safety.
3. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds as per the General Data Protection Regulation (GDPR):
- Contractual Necessity: We process your data to fulfill our contractual obligations with you, including processing and delivering your orders.
- Legitimate Interests: We process data based on our legitimate interest in operating and improving our business, such as analyzing website usage to enhance your experience and sending you product updates.
- Consent: We process your data for marketing purposes only when you have given us explicit consent, such as subscribing to our newsletter.
- Legal Obligation: We may process your data to comply with legal obligations such as tax compliance, product safety, or fraud prevention.
4. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your personal data with the following third-party service providers to facilitate business operations:
- Payment Processors: To process transactions securely and handle your payment information.
- Shipping Providers: To deliver your products to the specified address.
- Marketing and Communications Platforms: To manage our email newsletters and promotional campaigns.
- Legal and Regulatory Authorities: If required by law, for example, to comply with a legal process or respond to governmental requests.
All third-party service providers are contractually bound to handle your data in accordance with GDPR and to use it solely for the purposes for which it was provided.
5. Data Storage and Retention
We take reasonable measures to ensure that your personal data is kept secure. Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
For example:
- Order Information: We retain order data for a minimum of 7 years to comply with tax and accounting regulations.
- Marketing Preferences: We retain your marketing preferences until you withdraw your consent.
- Website Usage Data: Retained to improve the website and user experience for as long as necessary.
6. Data Security Measures
We employ a range of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption: Sensitive data, such as payment information, is transmitted securely using encryption technologies.
- Access Control: We limit access to your personal data to authorized personnel only, ensuring proper training and safeguards.
- Secure Storage: Your data is stored in secure databases and servers, both online and offline.
However, no system is 100% secure, and we cannot guarantee absolute security of your data.
7. Your Rights Under the GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct or update any incorrect or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain exceptions.
- Right to Restriction of Processing: You can ask us to restrict the processing of your personal data in certain circumstances, such as when you believe the data is incorrect or unlawfully processed.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format to transfer it to another data controller.
- Right to Object: You can object to the processing of your data for direct marketing or other legitimate interests.
To exercise any of these rights, please contact us at the contact details provided below. We will respond to your request within 30 days.
8. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files that are placed on your device and help us analyze website traffic, remember user preferences, and improve website functionality.
You can control cookie settings through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
For more details on the cookies we use, please refer to our Cookie Policy.
9. Transfers of Personal Data
If we transfer your personal data outside of the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data in accordance with the GDPR. This may include the use of Standard Contractual Clauses (SCCs) or ensuring that the destination country has an adequacy decision from the European Commission.
10. Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such data.
11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make any significant changes, we will update the “Effective Date” at the top of the policy and notify you through our website or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
12. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
Mother Mushrooms
Email: hello@wearemothermushrooms.ca
Address: [Insert Address]
By using our website, you acknowledge that you have read and understood this Privacy Policy, and you agree to its terms. Thank you for trusting Mother Mushrooms with your personal data.