Refund & Returns Policy

Refunds and Returns Policy for Mother Mushroom

Effective Date: March 10, 2025

Introduction

At Mother Mushrooms, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward and fair returns and refunds policy for our physical products. Please read the following policy carefully to understand the conditions, process, and timeframes for product returns and refunds.

1. Returns Eligibility

We accept returns under the following conditions:

• Merchandise Returns: You may return physical products such as merchandise (t-shirts, hats, mugs, etc.) within 14 days from the date of receipt, provided the items are in new, unused, and undamaged condition with all original packaging intact.
• Beer Returns: Due to the nature of alcoholic beverages, we do not accept returns on beer unless the product is damaged or defective upon arrival. If you receive damaged beer, please contact us immediately to initiate the return process.
• Defective or Damaged Products: If you receive a defective or damaged product, please notify us within 7 days of receiving the product. We will provide a full refund or replacement, depending on the circumstances.

2. Non-returnable Items

• Perishable Items: As we sell homemade products and beverages, we are unable to accept returns on perishable goods.
• Personalized Items: Any items that are custom-made or personalized cannot be returned unless they are defective or damaged.

3. How to Initiate a Return

To begin the return process, please follow these steps:

1. Contact Us: Send an email to hello@wearemothermushroom.ca within 14 days of receiving your product. Include the following information:
   • Your order number
   • The product(s) you want to return
   • A description or photo of any damage or defect (if applicable)
   • Reason for the return
2. Return Authorization: We will review your request and provide you with a Return Authorization (RA) number. Returns without this number will not be processed.
3. Return Shipping: After receiving the RA number, please package your item securely in its original packaging (if possible) and send it to the following address:
   • Mother Mushroom
     [Insert Address]
   Customers are responsible for the cost of return shipping, except in cases where the product is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure that it meets the conditions for a return. If your return is approved:

• Refunds: We will process your refund to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
• Exchanges: If you wish to exchange a product for a different size or color (for merchandise), we can arrange this as long as the item is returned in accordance with our policy. If an exchange is requested, we will send the replacement product once we have received and inspected the returned item.

5. Return Shipping Costs

• Customer Pays for Return Shipping: In most cases, the customer is responsible for return shipping costs.
• Exceptions: If the product is defective, damaged, or the wrong item was shipped, we will cover the return shipping costs. We will provide a prepaid shipping label for returns in these situations.

6. Timeframe for Returns

• Merchandise can be returned within 14 days of receiving the product.
• Defective or damaged products must be reported within 7 days of receiving the product.
• Refunds are processed once we receive the return, usually within 5-7 business days.

7. Contact Us for Support

If you have any questions about your return or need assistance, please contact our Customer Support team:

• Email: hello@wearemothermushroom.ca
• Phone: [Insert phone number]
• Address: [Insert physical address]

8. Conditions for Returns

• Items must be in their original condition and packaging.
• Returns must be requested within 14 days of receiving your product.
• Beer cannot be returned unless it is damaged or defective.
• You will be responsible for any return shipping fees unless the return is due to an error on our part (damaged or incorrect product).

9. Conclusion

We want every customer to be happy with their purchase from Mother Mushroom. If you need to return an item, we have made the process as easy and clear as possible. If you need any help, don’t hesitate to contact us. Your satisfaction is important to us.

Thank you for shopping with Mother Mushroom!